Client Help Center

Errors and Solutions

This page lists some of the most common errors made in setting up and/or using some common Internet programs.

GENERAL PROBLEMS FOR ALL OPERATING SYSTEMS (WINDOWS, MAC, LINUX)

  • Username =follows this format: username
  • Password mistyped or missing.
    • Passwords are cASe SeNSitiVe. Ensure the Caps Lock is NOT on.
  • Using the wrong Dial-up phone number.
    • Dial-up Numbers =Look for the “Dial-up Locations” link on our ISP’s main website.
    • Warning: We will not be responsible for long-distance charges.
    • It is up to you to make sure that our number is local to your location.
  • Reboot your computer.

Windows 95/98:

  • Reboot your computer.
  • Windows 95/98 is infamous for memory leaks, causing connection problems after a period of time. Rebooting the computer fixes MANY problems in Windows 95/98.

Windows ME:

  • Lucent LT WinModem must be at least version 5.97. Most WinME computers shipped with an earlie, incorrect version of the driver.
  • Go towww.agere.comfor the latest driver for the Lucent LT WinModem.

Windows XP & Windows 2000:

  • Disable “LCP Extensions”.
  • Enable “Client for Microsoft Networks”.

Email:

  • Problems sending Email, but still able to receive Email.
    • Ensure that you have a Username/Password for SMTP Authentication.
  • Problems receiving Email, but still able to send Email.
    • Your Email program may be having difficulty downloading a large attachment.
    • Access your Email account through the WebMail interface at http://www.Kinex.net.
    • Once in the WebMail, download or delete the large attachment.
  • Problems Receiving and Sending:
    • Not actually connected to the Internet in the first place.
      • Have you created a connection for your Modem to connect to your ISP?
      • Make sure you have successfully connected to the Internet.
    • Using the wrong Dial-up access phone number.
      • Oddly enough, in certain cases, your computer can Dial-up and connect to an outdated or invalid phone number.
      • Dial-up Numbers = Look for the “Dial-up Locations” link on our ISP’s main website.
      • Warning: We will not be responsible for long-distance charges.
      • It is up to you to make sure that our number is local to your location.
    • Incorrect Mail Server Settings:
      • Incoming Mail Server =follows this format:pop3.kinex.net
      • Outgoing Mail Server =follows this format:smtp.kinex.net
    • Username has unnecessary “domain tail” (everything after the @ symbol).
      • Email Address =follows this format: username@Kinex.net
      • Email Username =first part of the Email address. Everything before the @ symbol.
    • Username/Password mistyped or missing.
      • Passwords are cASe SeNSitiVe. Ensure the Caps Lock is NOT on.
    • Client for Microsoft Networks
      • Outlook Express often gives errors 0x800CCC0D or 0x800CCC0E without this installed.
    • Anti-Virus Software’s Email Protection causing Interference
      • Try disabling your Anti-Virus Software’s Email Protection and see if the problem persists. Then, re-enable the antivirus software.

Browsing/Surfing:

  • URL typed incorrectly:

    • Make sure you’ve typed the web address correctly.

  • Reboot your computer.

    • If things have worked fine until recently, rebooting your computer often fixes the problem.

  • Not actually connected to the Internet in the first place.

    • Have you created a connection for your modem to connect to your ISP?

    • Make sure you have successfully connected to the Internet.

  • Using the wrong Dial-up access phone number.

    • Oddly enough, in certain cases, your computer can Dial-up and connect to an outdated or invalid phone number.

    • Dial-up Numbers = Look for the “Dial-up Locations” link on our ISP’s main website.

    • Warning: We will not be responsible for long-distance charges.

    • It is up to you to make sure that our number is local to your location.

  • Firewall:

    • If you are using Firewall software, such as ZoneAlarm, BlackIce, McAfee Firewall, Norton Firewall, etc., disable the firewall to see if the problem persists.

    • Windows XP users often experience problems due to the built-in Firewall.

  • Security/Privacy settings too high in your web browser.

    • Make sure cookies, Java, ActiveX, scripting, etc. are enabled.

    • Also, clear out the cache and cookies.

FTP & Personal Web Page:

  • Not actually connected to the Internet in the first place.

    • Have you created a connection for your modem to connect to your ISP?

    • Make sure you have successfully connected to the Internet.

  • Incorrect FTP Host/Address or incorrect use of the Initial Remote Directory:

    • FTP Host/Address =follows this format: members.Kinex.net

    • Initial Remote Directory =Typically, no directory, initial remote directory or path.

  • Username is the same as your Dial-up username.

    • Login/UserID =your username which will route you to the right directory.

  • Password mistyped or missing.

    • Passwords are cASe SeNSitiVe. Ensure the Caps Lock is NOT on.